terms & conditions

1. None of our services will be provided unless payment is made in installments: hosting, 70% for website construction and services, and the remainder after ensuring the website is ready for operation. This applies to amounts exceeding 3,500 riyals.
2. The full amount is paid for the client’s own hosting.
3. Full payment reduces the time required to complete work before the agreed date.
4. SkyWeb is not a commercially registered company and has been delisted for economic reasons, as explained on the “About Us” page. The company’s employees work with freelance documents approved by the platform, which support freelance work. These terms apply to this contract and are attached to the payment invoice upon issuance, including these items in full.
5. Sky Web is represented by individuals previously known to us. You will be provided with all necessary information and documents that guarantee customer rights related to the contract, which is the responsibility of the site owner. This will be accompanied by an electronic invoice specifying the services requested and the service provider’s details through this site. This invoice will appear on the “Contact Us” page, along with our official numbers. If you have any doubts or suspicions about individuals claiming to be affiliated with us, please inform us and refrain from dealing with them.

General Terms

1. If a service request is submitted through our service and the deposit is delayed, the request will be considered void three days from its date.
2. The software we provide to the client is open source and well-known to developers, and is supported by updates from the companies that own it. It is constantly available online, so it does not require a meeting with the client, as its concept is clear and its purpose is pre-defined. Any technician from anywhere in the world can be hired to develop or customize these programs if they wish to work with us.
3. If a customer has no idea about the programs or hosting, they can ask us, request assistance from one of our specialists, or visit our website’s help page.
4. In the event of late payment of the remaining dues, we reserve the right to temporarily suspend service until the due amount is paid.
5. Prices depend on the cost of the work required by the customer’s project and the services they add while building the website or project.
6. Unfortunately, Sky Web does not offer any services for free.
7. We do not provide any services or support required except for the applicant and their registered information.
8. Paid domains are non-refundable.
9. You can only receive a refund for the amount paid for the space without giving any reasons within 30 days of the order date. Through the client’s hosting provider
10. Our services are non-refundable after 14 days unless they are not implemented, do not comply with accepted principles, or are rejected by us
11. The client is dealt with based on the nomination of an individual with a freelance work document, and we identify them as the client through the client’s contact numbers and email, as found on the Contact Us page.
12. The subscription for space and domain is renewed annually. For the services provided by us, you pay only once.
13. After the expiration of the (30) day period from receiving your work, you can request any modifications, but for a fee.
14. After the expiration of the six-month warranty period, you can request paid technical support for your website or the service we provide.
15. We do not create websites that are identical to our clients’ websites. Others, this is their own and guaranteed right. We refuse requests of this type, whether to copy the design, content, or idea, provided they are private and not public.
16. Ready-made websites are delivered as is, as the client saw them, with all their options and specifications. Any request to modify the design or add options must be paid separately.

Transactions

1. The client must clearly explain the request and how to submit it in advance before commencing work and calculate the cost if it is not included in the invoice or quotation sent.
2. If there are requests that were not previously clarified, the client will be notified that a new cost must be calculated and has the right to refuse to begin work and refund the service fees.
3. If a service cannot be provided to the client due to its cost or incompleteness, such as software incompatibility, we have the right to refuse to continue work and refund the cost of the uncompleted service.
4. We do not offer any compensation as long as the work is completed within the agreed timeframe. The client will be notified before the deadline to enable them to complete their project or work in the manner they see fit.
5. We are not obligated to fill out or enter the client’s data. If the client requests it, a separate cost will be calculated. The estimated cost will be agreed upon and communicated to the customer.
6. No tampering with the service by the customer due to a lack of technical knowledge or familiarity will be accepted. Repairs will be made for a fee only.
7. Any requests that demonstrate a lack of understanding of the product or service will be communicated to the customer, who will then decide whether to complete or reject the work.
8. The customer is responsible for managing their website. If they are unaware of this, they must contract a qualified technician to manage their website on their behalf.
9. Customers must understand the software or website as much as possible, as Arabic is available on the customer’s website.
10. Assistance will be provided to understand the content in a general way only. Otherwise, the customer should visit the technical support forums and articles related to the website.
11. We are not obligated to renew any subscriptions related to paid add-ons or themes. The customer must create a separate account for renewal.
12. When requesting WordPress programming from a third party, we offer assistance in resolving these requests. However, we are not responsible for the quality of the work provided by that party, nor do we bear any financial responsibility or liability for any agreement concluded between the customer and the provider. The service requires guarantees from the customer that protect their rights in the manner they deem appropriate.
13. Transactions are based on mutual respect, and any misconduct by the customer gives us the right to cancel the transaction, while ensuring the rights of both parties.
14. The customer has no right to mistreat or harm us due to their lack of knowledge or ignorance of the service provided or for any other reason. They must resort to the competent authorities and resolve disputes through legal means. Otherwise, they will be liable for any damages that may result from these actions before the competent authorities.

Our Commitment to Customers

1. When you subscribe to one of our services, a contract is concluded and sent by mail upon request. Therefore, the customer can obtain service details by automatically completing the service request form.
2. We do not use your registered data, such as your email or phone number, for promotional purposes.
3. We are committed to implementing the service immediately, after payment, and according to the agreed-upon completion timeframe.
4. The customer has the right to request any modifications within a maximum period of 30 days after submitting the request.
5. The customer also has the right to fix any defects they discover within six months, provided that the work is not tampered with.
6. We are committed to preserving the rights to the customer’s ideas, regardless of their nature.
7. We are committed to guaranteeing the service and technical support provided to the customer for six months, including any programming errors discovered, such as a feature that did not work properly the first time only.
8. Data and subscriptions are recorded on the customer’s account, and we are not responsible for the loss of their information.
9. The customer can obtain a full copy of their website 30 days before the hosting is closed if they do not If the customer wishes to continue or renew their subscription, they must download a copy from their host.
10. The customer can contact us via the contact information provided on the website. Please note the contact hours shown on the “Contact Us” page, as we are available during the specified business days listed on this page.
11. We provide assistance to the customer within the agreed-upon service limits, as stated on the service invoice.
12. We provide paid technical support after your warranty period has expired, including site updates and performance improvements.

Disclaimer

1. Skyweb is not responsible for incorrect data entered by the customer.
2. Skyweb is not responsible for the type of content submitted personally by the customer after the website is delivered, and the customer bears all responsibilities and consequences thereof. We do not provide or assist in this matter, and we categorically and explicitly reject it. We are against content and practices that incite religion, politics, or hatred, publish pornographic material, sell prohibited materials, or any uses that contravene local and international laws. Please note that we retain the personal data entered by the customer indefinitely in anticipation of any legal action that may be required of us.
3. All of our customers’ websites, whether programmed or designed, are under their exclusive management. We do not interfere in their operation or management, or in the management of their customers. Based on the previous clause, website owners bear full responsibility for the work.
4. Any tampering by the client with the work we have completed voids the warranty, and the cost will be charged. We will fix any tampering.
5. We are not responsible for any actions taken by the host to shut down the site due to malicious software or applications downloaded by the client.
6. Transactions are only conducted via the website form and the official email address info@skyweb.sa. The numbers listed on the Contact Us page or through the official number 0551019920 only.
7. We are not responsible for customer passwords after the work is submitted if the customer loses them.
8. We do not retain the customer’s files or passwords, and they must be kept in a safe place.
9. The customer must change all passwords immediately after submitting the work.
10. We are not responsible for any contracts concluded outside of our website that were not sent via our official email address. info@skyweb.sa or through our official number 0551019920.
11. The customer must keep service invoices and provide them in case a problem occurs during the warranty period.
12. The customer must choose a good hosting provider that supports WordPress and its plugins to avoid these problems and ensure quality work. We are not responsible for any downtime or loss of business resulting from this. The customer can choose a specialized technician to protect their business in their own way.
13. The customer must update their website and attachments, and must take a backup copy before any upgrade or update.
14. We are not responsible for security breaches due to the customer’s hosting or for any downtime.
15. We are not responsible for the loss or closure of the customer’s website by the host due to non-payment of recurring fees. We cannot provide a copy of the customer’s website after closure. The customer must notify us in advance of providing such a copy if they do not wish to continue for at least 30 days.
16. We are not responsible for any actions taken by a host chosen by the customer, who is not affiliated with us or recommended by us. This means the closure or loss of their website, or for any reason whatsoever by that host. The customer must consult us and understand the terms and conditions of this service.
17. In the worst case scenario, SkyWeb, through our partner Hostinger (the hosting service provider), is not responsible for the costs and effort of the customer’s input resulting from the consequences of a server or hosting outage, including complete loss of operation due to environmental disasters or fires that damage the hosting and servers, or the company’s bankruptcy and complete cessation of its services. The customer must take a backup copy and place it on their own device or on a data storage cloud in case of these circumstances, which may be beyond our control.

Development Rights

1. When we retain development rights for your site, we will provide you with better services in the future.
2. You can remove them at any time, and you can notify us in advance not to place them where you want them.
3. We are happy to see our development rights on your site. This reflects the quality of our work.